Contact SONIX IPTV Support
Questions about plans, setup, or your subscription? Our Canadian support team is here 24/7. Reach us by live chat or email, whichever is easiest.
Reach us directly
Live chat (fastest): Open SONIX support chat, real Canadian agents, no waiting.
Email: help@supportiptv.ca
Head office:
3855 Rue Jean-Talon E
Montréal, QC H2A 1Y7
Canada
Support hours
24 hours a day, 7 days a week. Most messages get a reply within a couple of hours, often much faster over live chat.
What we can help with
- Choosing the right IPTV subscription plan
- Starting a free trial
- Device setup, Firestick, Android, Apple TV, Formuler and more
- Billing, renewals and Interac e-Transfer questions
- Fixing buffering with our IPTV speed test
IPTV support across Canada
SONIX serves customers coast to coast, from Toronto and Montréal to Vancouver, Calgary and every point between. Wherever you are in Canada, the same 24/7 team supports your subscription:
IPTV MontrealIPTV TorontoIPTV OttawaIPTV Quebec CityIPTV CalgaryIPTV EdmontonIPTV HamiltonIPTV BramptonIPTV LavalIPTV GatineauIPTV LongueuilIPTV SherbrookeIPTV MississaugaIPTV LondonIPTV VictoriaIPTV SaskatoonIPTV VancouverIPTV WinnipegIPTV Halifax
Contact & Support FAQ
Quick answers to the questions our support team hears most.
Live chat is our fastest and primary channel, open the chat on our support page and you will reach a real Canadian agent. You can also email us anytime; most messages get a reply within a couple of hours, 24/7.
As soon as your payment is confirmed, we email your login details and a setup guide tailored to your device. If you have not received it within a couple of hours, message us with your order number and we will sort it out right away.
Yes. Our team walks you through setup on Firestick, Android, Apple TV, Smart TV, MAG and Formuler. Tell us your device in chat and we will send the exact steps, or follow our how-it-works guide.
Yes, SONIX is a Montréal-based, bilingual service. You can reach our team in English or French.
Start with our IPTV speed test to confirm your connection, then message support with the result. Most buffering is fixed in minutes by adjusting your player or network; our team will guide you through it.
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